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[Help!] Trouble removing camera from waterproof case

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HobbYIst

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Posted at 12-2-2017 06:38:41 | All floors |Read mode
Just bought the YI 4k+ with the waterproof case.
I'm I the only one having trouble removing the camera from the case?

I can remove the latch just fine and also open the case door but the camera really sticks to the front of the case, and I don't have a grip point to take out the camera. If I try to shake so the camera "falls out" of the case it also does not come of.

I'm I missing something obvious?
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YeahYI

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Posted at 6 days ago | All floors
Hi Uonze,

Is your waterproof case the officially recommended one? If not, please check if the size of case is suitable for YI 4K+.

If possible, please send us a video of your case at support@yitechnology.com, we'll try the best to help.
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