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[Help!] no notification alert symbol on phone

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HobbYIst

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Posted at 3-28-2017 17:52:01 | All floors |Read mode
  I have 3 different cameras 720 home, 720 dome and 1080 dome . The alerts are working on all the cameras so when i go to the app, i see the alerts... here is the problem....

I used to get notification symbol on my phone when there is motion detection alert.  now there is no notificaiton.  I only see that there is an alert when I open the app.  I tried every setting , even uninstalling the app and re-installing.  nothing gets my notifcation back.  Please help.  thanks


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Posted at 3-31-2017 00:54:37 | All floors
Hello, please contact support@yitechnology.com, thanks!
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Posted at 1+ days ago 17:58 | All floors
Hi I have the same problem using Iphone on ios 10.3.3

I uninstall/reinstall app.
Turn notification off/on
Restore Iphone

No LUCK! What to do? Going to return 3 cameras if no fix :-(
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Posted at 2 Hour ago | All floors
Go to settings, general, notifications. scroll down to YI app, turn on your notifications.
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