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[Help!] no notification alert symbol on phone

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HobbYIst

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Posted at 3-28-2017 17:52:01 | All floors |Read mode
  I have 3 different cameras 720 home, 720 dome and 1080 dome . The alerts are working on all the cameras so when i go to the app, i see the alerts... here is the problem....

I used to get notification symbol on my phone when there is motion detection alert.  now there is no notificaiton.  I only see that there is an alert when I open the app.  I tried every setting , even uninstalling the app and re-installing.  nothing gets my notifcation back.  Please help.  thanks


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Posted at 8-18-2017 10:02:02 | All floors
Go to settings, general, notifications. scroll down to YI app, turn on your notifications.
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Posted at 3-31-2017 00:54:37 | All floors
Hello, please contact support@yitechnology.com, thanks!
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Posted at 8-16-2017 17:58:02 | All floors
Hi I have the same problem using Iphone on ios 10.3.3

I uninstall/reinstall app.
Turn notification off/on
Restore Iphone

No LUCK! What to do? Going to return 3 cameras if no fix :-(
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Posted at 8-28-2017 07:46:04 | All floors
same problem here doesnt work with 10.3.3 but works on my wife phone 10.2.1
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Posted at 8-28-2017 18:23:33 From mobile phones | All floors
I just got yi dome 720 and same problem no alerts.  Turned settings on and off in both phone and app.  Ios 10.3.1
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Posted at 8-28-2017 19:45:54 From mobile phones | All floors
I just got this and no alerts on phone.  Turned off and on all settings. Ios 10.3.1
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Posted at 8-28-2017 23:54:47 | All floors
I have the same problem
IOS 10.3.3
since upgrade no notification  
open close uninstall/install , reset wifi , reset camera. reset iphone - i did all  but nothing !!!!!

Yi   HELP US !!!!!!
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Posted at 8-29-2017 03:23:38 From mobile phones | All floors
Does Yi even post here or read this?
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Posted at 8-29-2017 09:52:51 | All floors
i have the same issue
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